Privacy Policy

1. Who we are

OP Steel ("we", "us", "our") provides steel installation, site services and engineering support across the UK. This policy explains how we handle personal information you share with us, in line with UK GDPR and the Data Protection Act 2018. For any privacy queries, contact us at enquiries@opsteel.co.uk.

2. Information we collect

• Contact details you provide via our enquiry form, email or phone (name, company, email, phone number, project details).
• Technical data automatically collected when you visit the site (IP address, browser type, device, pages viewed) through cookies and similar technologies.
• Correspondence records of communications relating to enquiries, quotes and projects.

3. How we use your information

• Respond to enquiries and provide quotes.
• Deliver contracted services and manage project communications.
• Improve our website, services and customer experience.
• Comply with legal, regulatory and health & safety obligations.

4. Lawful basis

We process personal data on the basis of legitimate interests (responding to enquiries, running our business), contract performance (delivering services), consent (where required, e.g. non-essential cookies) and legal obligations.

5. Sharing your information

We do not sell your personal data. We may share information with trusted suppliers who help us operate (e.g. hosting, email, analytics), with project partners where necessary to deliver work, and with authorities where required by law. All processors are required to safeguard your data.

6. Data retention

We keep personal data only as long as necessary for the purposes set out above, including to meet legal, accounting or reporting requirements. Enquiry records are typically retained for up to 3 years; project records for up to 7 years.

7. Your rights

You have the right to access, correct, delete or restrict processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact enquiries@opsteel.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.